Position Title: Assistant Cook
Reports To: Culinary Manager
Status: Full-time, Seasonal, Salaried Position
Location: Timber Lake Playhouse (TLP)

Purpose:

The Assistant Cook will collaborate closely with the Culinary Manager to prepare and deliver high-quality meals for the Timber Lake Playhouse (TLP) company. The ideal candidate will have a passion for food, excellent organizational skills, and the ability to work effectively in a team-oriented environment.

Primary Responsibilities:

The Assistant Cook will provide the following services:

• Meal Preparation: Assist in preparing meals according to established recipes and correct portion sizes to ensure consistency and quality.

• Cooking and Baking: Help with cooking, baking, grilling, and frying various menu items as required by the daily menu.

• Kitchen Sanitation: Ensure that food preparation areas are clean, sanitized, and meet safety standards at all times.

• Food Handling: Follow all food handling procedures and comply with health and safety regulations.

• Food Receiving and Storage: Assist with receiving food deliveries, ensuring proper storage, and keeping track of inventory.

• Kitchen Maintenance: Maintain a clean, organized kitchen by washing dishes, cleaning cooking equipment, and disposing of waste as necessary.

• Menu Planning: Contribute to menu planning and suggest ideas for new dishes or daily specials.

• Event Preparation: Prepare food for TLP events and other special functions as scheduled.

• General Support: Follow instructions from the Head Cook and senior management team, and contribute to a positive and productive work environment.

• Other Duties: Perform other tasks as assigned by the Executive Director or management to support the overall operations of the organization.

Qualifications:

• High School Diploma or equivalent required.

• Extensive knowledge and experience in food service, including the use of kitchen equipment and cooking techniques.

• Ability to work efficiently in a fast-paced environment, both independently and as part of a team.

• Flexibility and adaptability to a dynamic and changing work environment.

Personal Characteristics:

• Professionalism: Maintain a professional attitude and appearance at all times while building positive relationships with team members and other staff.

• Decision-Making: Assess situations and make timely, clear decisions that prioritize the best interests of the organization.

• Organization: Ability to set priorities, create and manage work schedules, track tasks and ensure attention to detail.

• Planning and Execution: Able to develop strategies to meet goals, plan effectively, and evaluate the results.

• Problem-Solving: Assess and identify problems, gather necessary information, and propose solutions to resolve issues.

• Adaptability: Thrive in a fast-paced, dynamic environment while remaining calm under pressure.

Appearance Standards: Maintain the professional appearance of the Timber Lake Playhouse campus in both on-season and off-season, ensuring a clean and safe environment. Report any issues to the Manager of Operations.Description text goes here

Title: Box Office Assistant
Reports To: Front of House Manager
Status: Part-time, Seasonal, Hourly Position
Location: Timber Lake Playhouse (TLP)

Primary Responsibilities:

The Box Office Assistant will be responsible for the following:

• Patron Service: Provide excellent customer service to patrons both in person and over the phone, assisting with ticket sales and event-related inquiries.

• Ticket Sales: Sell event tickets over-the-counter, via telephone, mail, and online platforms, ensuring accurate and timely processing of all orders.

• Cash Management: Handle cash transactions, ensure accuracy in cash management, and comply with organizational cash-handling procedures.

• Event Support: Assist with marketing support and promotional projects for upcoming ticketed events.

• Information Distribution: Distribute promotional materials and event literature to patrons.

• Event Inquiries: Answer questions and provide information about TLP shows, events, and ticketing procedures.

• Office Closing: Assist with the closing of the box office, which includes preparing cash banks, updating seating charts, and ensuring all event information is accurate.

• System Operation: Operate the online ticketing system, credit card equipment, and other related technology efficiently.

Qualifications:

• Ability to work both independently and as part of a team.

• Strong analytical skills and the ability to manage ticket sales and cash transactions accurately.

• Excellent interpersonal and customer service skills, with the ability to manage high volumes of customer inquiries and sales.

• Knowledge and/or interest in TLP events and programming.

• Proficiency in public relations and communication.

• Strong attention to detail and ability to work efficiently in a high-volume sales environment.

Personal Characteristics:

• Professionalism: Maintain a professional demeanor at all times, establishing and maintaining positive working relationships with patrons and colleagues to achieve the goals of the organization.

• Problem-Solving: Assess customer issues or questions to determine the root cause, gather relevant information, and provide appropriate solutions or recommendations.

• Adaptability: Demonstrate the ability to work well, efficiently, and effectively under stress, and remain flexible in a fun, fast-paced environment.

• Presentation: Dress professionally for the role and the setting.

• Reporting: Report any issues or concerns to the Front of House Manager

Other Details:

• Must be available to work during scheduled shifts, which may include evenings and weekends based on performance and event schedules.Description text goes here

Title: Bartender
Reports To: Front of House Manager
Status: Part-Time, Seasonal, Hourly Position
Location: Timber Lake Playhouse (TLP)

Purpose:

The Bartender is responsible for providing exceptional service by preparing and serving alcoholic and non-alcoholic beverages to patrons at Timber Lake Playhouse. This position plays a key role in ensuring a positive experience for guests before and during events while maintaining a clean and organized bar area and complying with all relevant health and safety standards.

Primary Responsibilities:

• Prepare and Serve Drinks: Mix, garnish, and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.

• Patron Service: Provide friendly and efficient service to patrons, ensuring a positive experience and assisting with any beverage-related requests.

• Cash Handling: Process payments accurately, handle cash and credit card transactions, and ensure the proper closing of tabs.

• Maintain Cleanliness: Keep the bar area clean, organized, and well-stocked throughout events. This includes wiping down surfaces, washing glassware, and disposing of trash.

• Inventory Management: Monitor stock levels, restock supplies as needed, and report any shortages or needs to the front-of-house manager.

• Compliance: Ensure all alcohol service complies with state and local laws, including checking identification for age verification.

• Set Up and Breakdown: Set up the bar area before events, including organizing tools, garnishes, and drink supplies. Break down the bar area after events and ensure all equipment is cleaned and stored properly.

• Health and Safety: Follow all health, safety, and sanitation guidelines to ensure a safe environment for both patrons and staff.

• Assist with Event Support: Help prepare the bar for special events, and offer suggestions to improve guest experiences.

Qualifications:

• High School Diploma or equivalent required.

• Previous bartending experience in a fast-paced environment preferred.

• Strong knowledge of cocktail preparation, bartending techniques, and drink recipes.

• Ability to handle cash and credit card transactions with accuracy.

• Ability to stand for extended periods and lift up to 25 lbs.

• Must have a valid bartending license or certification as required by local laws.

• Excellent communication and customer service skills.

• Ability to work evenings, weekends, and holidays as necessary.

Personal Characteristics:

• Professionalism: Maintain a positive and professional demeanor when interacting with guests and staff, ensuring a welcoming atmosphere.

• Customer-focused: Anticipate, understand, and respond to customer needs to ensure an outstanding experience.

• Attention to Detail: Ensure drinks are mixed accurately, garnished appropriately, and served in a timely manner.

• Efficiency: Ability to multitask and work quickly in a fast-paced, high-pressure environment.

• Team Player: Work collaboratively with other bartenders and staff to ensure the success of events and smooth operation of the bar area.

Other Details:

• Must be available to work evening shifts, weekends, and holidays as required by the event schedule.

• Position involves standing for long periods, mixing drinks, and handling food and beverage items.ription text goes here